Need to Return a product?

To return a product to Metis Lodge, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@metislodge.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-740-669-8506
Monday-Friday 9 a.m. to 4 p.m. ET
Saturday - closed
By e-mail: service@metislodge.com

We'll need the following information to authorize your return:
-Customer name
-Item name
-Nature of problem

In general, Metis Lodge accepts returns on merchandise from select manufacturers within 30 days and a credit will be issued toward one of the following:

• Future Product Purchases
• A full cash refund
   

Please note: Original shipping charges are not refunded on returned items.

Customers are responsible for shipping charges to return items to Metis Lodge, and Metis Lodge will pay the shipping charges on the replacement or exchange item going back.

Send our return to:

           Metis Lodge
           Member's Shop
           P.O. Box 130
           Wilkesville, Ohio 45695-0130
           USA

Need more help or have another questions? Just write to us!

Returns within 30 days from invoice date can be returned for exchange, replacement, or credit at Metis Lodge discretion. Please be aware that specific manufacturers have more restrictive return policies and may require additional time to exchange or replace.